Clou Reply

Data deletion

Last updated 12 October 2026

How to delete the data Clou Reply holds about you.

If you connected an Instagram account

  • Remove the app in Instagram: Settings > Website permissions > Apps and websites > Remove. Instagram tells us: automations stop and the access token is deleted at once, and everything else for that account is deleted after 30 days. When Instagram sends us a data deletion request, we delete it all right away (the account, its automations, contacts, conversations, messages, automation runs, link clicks and comment records), and Instagram shows you a confirmation code and a link to check the status. To have it deleted at once without Instagram, email apps@fittdesign.com.
  • Or, in Clou Reply, open Settings > Accounts > Disconnect. Automations stop and the token is deleted at once; everything else for that account is deleted after 30 days.
  • To delete your whole workspace, its owner can use Settings > Delete workspace (done after 7 days).

If you commented on or messaged a business

Ask the business to delete your data (they can do it from Contacts), or email apps@fittdesign.com with your Instagram username and the account you interacted with. Replying "stop" in the conversation ends automated messages to you.

Check a request

If you have a confirmation code, open https://clou-reply.fittdesign.com/deletion-status/<code>. Questions: apps@fittdesign.com.

Clou Reply

Run by Kreatek SARL

Beirut, Lebanon